GENERAL CONDITIONS

HOLIDAYS & SHORT BREAKS • EVENTS • DAY TRIPS • THEATRE • CONCERTS • PRIVATE HIRE

 

Minimum Numbers

All our tours are subject to minimum numbers. On rare occasions we may have to cancel the holiday arrangements offered or booked, owing to insufficient numbers. Should this occur, passengers will either be offered an alternative booking, or all monies will be refunded. Notification will be about 6 weeks before departure.

 

Coach/Seat Allocation

From time to time, for operational reasons, it may be necessary to substitute the allocated vehicle for another. In these circumstances, we will endeavour to use an executive coach with a similar specification as that advertised in the brochure. We therefore reserve the right to alter a coach seating plan and allocate seats, other than those you have booked.

Please note that on single bookings, it may be necessary to seat another person on the adjacent vacant seat.

 

Seat Belts

2 or 3-point seatbelts are provided on all coaches for your safety. The law, at present, does not require passengers in coaches to wear seat belts. However, we strongly advise that where seatbelts are fitted, they are worn.

 

Luggage

We ask that you limit your luggage to one medium-sized suitcase per person, weighing no more than 20kgs (44lbs). A small holdall may be taken onto the coach if required. We cannot accept responsibility for loss or damage to luggage, unless it is established that it was caused by our negligence.

 

Special Requirements

If you have any specific requirements such as low-floor/non-smoking rooms or diet, please mention these at time of booking. We will try our utmost to accommodate them. Unfortunately, many hotels overseas do not provide adequate facilities for guests with mobility problems or who suffer from certain disabilities. But whether you are planning a holiday overseas or in the UK, please notify us before you book if you or any member of your party has special requirements or any relevant disability. We are keen to plan arrangements for your holiday so that special needs and requests can be accommodated, as far as possible. If you will need assistance or special facilities in the hotel, or may have difficulties in taking part in excursions or boarding and travelling on the coach or other means of transport, you must let us know in advance. Drivers cannot act as carers for passengers at departure, during the journey or on arrival at destination. Our drivers will, of course, be happy to provide general assistance to passengers but will not be expected to: 1) Provide assistance that extends to bodily lifting and carrying of any passengers on and off the coach. 2) Undertake any action that may put their health, safety, welfare or legal requirements for a break in duty at risk.

 

Mobility Equipment

We recognise that not all our holidays will be suitable for people with disabilities and mobility problems. Some tours involve a great deal of travelling and changes of hotels and it is not possible for our driver(s) to provide a sufficient level of care, particularly in cases of poor mobility. If each passenger who has a disability is accompanied by a companion who is able to provide the necessary assistance, and the coach steps can be negotiated, then you are most welcome. We are pleased to carry your folding wheelchair or walking frame in the luggage compartment but you MUST notify us of your intention to bring one. We regret that due to health & safety, we are unable to carry battery-powered wheelchairs or mobility vehicles on our feeder minibuses and small coaches. We will only carry them on tour vehicles if there is sufficient space in the luggage compartment and a travelling companion is present to lift and handle the mobility vehicle. It is not the driver’s responsibility to handle mobility vehicles. Mobility vehicles must be brought to our depot before you book a holiday so we can confirm if the vehicle is suitable to be transported in the luggage compartment of our vehicles. Passengers with these types of vehicles MUST board the coach at our depot in Wigton and as space is limited, only 1 SMALL mobility vehicle will be allowed per tour. Please do not be offended if a mobility vehicle is refused as we will not jeopardise the practicalities and smooth running of the tour.

 

Hotels

Hotel classifications and star ratings differ between countries. Our star ratings are merely a general guide. The absence of a rating does not necessarily mean that the hotel is of lower standard. That particular hotel may not be a member of a rating body.

 

Most hotels that we use do offer a choice menu for dinner. However, some hotels do include a set menu with no choice, particularly those abroad. Please note that breakfast is usually taken in a separate room from the restaurant, with the whole coach party, at a set time.

 

Some hotels provide nightly entertainment, this is at the discretion of the hotel and may be withdrawn if there is lack of demand or for operational reasons.

 

Where facilities are provided by the hotel, such as leisure facilities, they will be as described in the brochure. These facilities may be withdrawn by the hotel for routine maintenance or seasonal availability. The provision of these facilities is therefore not guaranteed.

 

Tickets

All entrance tickets are issued by the driver or hostess on the coach. Many tickets have to be picked up at the venue on the day.

 

Host/Hostess Service

A Host/Hostess Service is provided on some UK and European Tours. The host/hostess is there to ensure that you enjoy your holiday, providing friendly and knowledgeable customer service and of course tea, coffee, soft drinks and some snacks at a small extra charge.

 

No Smoking Policy

Smoking is not permitted on our coaches. Electronic cigarettes are also prohibited.

 

Emergency 24hrs Contact Number

Our office hours are 9am to 5.30pm Monday to Friday and 9am – 4pm on Saturday. If you are calling during these hours, please telephone either (01228) 267267 or (016973) 49999. For emergencies outside of office hours, please call 07890 501007.

 

Brochure Details

Every effort has been made to ensure that all details enclosed are correct at the time of going to print. The brochure is merely a guide for you to make your holiday choice and we cannot accept responsibility for changes that may occur.

 

Jersey Holiday Bookings

Reays Coaches Ltd act as retail agents for Destination Specialists ATOL protected 9503

 

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Brochures

Holiday Brochure 2018
Day Trips Jan - Jun 2018

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